Refund & Cancellation Policy
Information about registration cancellations, non-refundable services, payment discrepancies, and exceptional refund requests.
Paid teacher registrations are generally non-cancellable and non-refundable after successful payment and service availability, except where a refund is warranted or required by applicable law.
1. Overview
Tuition1 is an online teacher discovery and registration platform developed by Sprylon Private Limited. Our paid services are digital in nature and primarily relate to teacher registration and profile-related services.
2. Cancellation Policy
Once a teacher registration payment has been successfully completed, the registration cannot ordinarily be cancelled. Teachers may request that their profiles be deactivated or removed by contacting our support team. Such requests do not automatically qualify for a refund.
3. Refund Policy
Registration fees are generally non-refundable once payment has been successfully processed and the purchased registration service has been made available. A lack of student enquiries, tuition opportunities, or teaching assignments does not, by itself, qualify for a refund. This policy does not limit any refund rights available under applicable law.
4. Duplicate or Incorrect Payments
If you believe you have been charged more than once for the same registration or an incorrect amount has been collected, please contact our support team with your registered mobile number, payment date, amount, and transaction reference. We will review the payment records and arrange an appropriate resolution, including a refund where warranted.
5. Failed Payments
If a payment fails but an amount is debited from your bank account or payment method, please contact your bank or payment provider. Such transactions may be automatically reversed by the payment provider. If the amount is successfully received by Tuition1 but the corresponding service is not provided, please contact our support team for investigation and resolution.
6. Profile Review and Approval
Teacher profiles are subject to verification, review, and approval. Payment does not guarantee immediate publication or approval of a profile. If Tuition1 is unable to provide the purchased registration service, the case will be reviewed and an appropriate remedy provided in accordance with applicable law.
7. Approved Refunds
Where a refund is approved, it will ordinarily be initiated to the original payment method through the payment gateway or relevant payment provider. The time required for the refunded amount to appear in your account may depend on your bank and payment provider. Any applicable processing timeline will be communicated when the refund is approved.
8. How to Raise a Request
For payment discrepancies, duplicate charges, or refund-related concerns, contact support@tuition1.in or call +91 9995753244. Please include your registered mobile number and relevant payment reference. Never share OTPs, passwords, or complete card details.
9. Policy Updates
Tuition1 may update this policy to reflect changes in its services, payment processes, or applicable legal requirements. The latest version will be available on this page.
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Our support team can help review payment discrepancies and refund-related concerns.
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